Refunds & Returns Policy

REFUNDS & RETURNS POLICY

Last updated: June 2026

1. Our Commitment

At Elsetta Care, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Item must be returned within 30 days of the delivery date
  • Item must be unopened, unused, and in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We do not accept returns on opened or used products due to health and hygiene reasons.

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Items purchased on sale or with a discount code
  • Gift cards

4. How to Initiate a Return

To start a return, please contact us at info@elsetta.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will respond within 2 business days with return instructions. Please do not send items back without prior authorization.

5. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional time to process the refund.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at info@elsetta.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no additional cost to you.

7. Wrong Item Received

If you received the wrong item, please contact us immediately at info@elsetta.com. We will cover the cost of return shipping and send the correct item as soon as possible.

8. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service. Elsetta Care is not responsible for items lost in transit during return.

9. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return your original item (if eligible) and place a new order.

10. Contact Us

For any questions regarding returns or refunds:

Elsetta Care
Email: info@elsetta.com
Website: elsetta.com